REFUNDS, RETURNS & CANCELLATION POLICY

What is your Returns Policy?

We aim to provide a high quality service and strive for 100% customer satisfaction. If you have any problem with the service you receive, please email: manager@thewellingtoncentre.com and we will do what we can to make it right!

How will I know that payment for my booking has been received?

You will receive an email message notifying you of the details of your booking.

Booking Charge Authorisation

I authorise Wellington Square Natural Health Ltd – trading as The Wellington Health & Wellbeing Centre to deduct from my debit or credit card, payment for any treatments, classes and workshops that I book. These deductions will be taken at the time of booking and will only be refunded to me in accordance with the terms of The Wellington Health & Wellbeing’s cancellations policy outlined below.

Booking Cancellation for Treatments & Classes

I understand that if I cancel a booking or treatment with over 24 hours notice I will not be charged and any payment that has been taken will be refunded to me.

I understand that if I cancel a booking for a treatment or class with less than 24 hours notice, I will be charged 50% of the fee payable.

I understand that if I cancel a booking for a treatment or class with less than 12 hours notice, I will be charged 100% of the fee payable.

Booking Cancellation for Workshops

I understand that if  I cancel a place on a workshop with at least one month’s notice I will not be charged.

I understand that if I cancel a place on a workshop with less than one month’s notice I will be charged 25% of the fee payable.

I understand that if I cancel a place on a workshop with less than two week’s notice, I will be charged 50% of the fee payable.

I understand that if I cancel a place on a workshop with less than one week’s notice, I will be charged 100% of the fee payable.